What’s worse than sitting next to a screaming baby on a flight? In our modern age, it’s a plane with no internet access.
You’ll never have to worry about going disconnected again if you fly JetBlue. The low-cost airline, beloved for its outstanding traveler amenities, now offers free, gate-to-gate internet on every plane in its fleet.
JetBlue’s Wi-Fi service, called Fly-Fi, provides broadband speeds that allow passengers to surf the web, stream music and video, send instant messages, upload pictures to Instagram and more. Unlike other in-flight Wi-Fi services such as Gogo, which costs around $20 for an all-day pass, Fly-Fi is free to use and is nearly as fast as a home connection. Engadget clocked connection speeds up to 30 Mbps, though the average speed was around 15 Mbps.
Connectivity on commercial flights typically begins once you reach cruising altitude, but JetBlue says its Wi-Fi service begins “the moment we push back from the gate” and remains available until the flight reaches the arrival gate.
Fly-Fi first appeared in 2013 on a single plane, and JetBlue has been steadily expanding it to the remaining planes in its fleet. The service is made possible by a relationship with Amazon, and JetBlue encourages you to shop online during your flight.
JetBlue passengers can use Fly-Fi to stream Amazon Video on their laptop or smartphone. In addition to Amazon video, JetBlue’s entertainment offerings include free Hollywood movies and free DIRECTV on its seatback televisions, as well as 100-plus channels of free SiriusXM satellite radio.
Why Travelers Love JetBlue
JetBlue is known for its traveler-centric features, and free Wi-Fi may become its biggest one yet. In 2015 when JetBlue began charging to check a bag, SouthWest became the only U.S. airline in which bags fly free, a message it features prominently on its website and marketing materials. Don’t be surprised if JetBlue makes a similar splash with free Wi-Fi.
But it’s not the only feature travelers love about JetBlue. The airline offers passengers other free perks like unlimited chips and cookies from its famous snack baskets. It also has the roomiest seats of all U.S. airlines. The typical seat pitch, the distance from any point on one seat to the same point on the seat in front or behind, for an economy class ticket on JetBlue is 34 inches. On Spirit Airlines, the typical seat pitch is 28 inches.
JetBlue is also known for its customer service. The airline consistently scores highest in customer satisfaction reports. In 2016, JetBlue ranked highest in J.D. Power’s annual customer service satisfaction survey of North American carriers for the 12th-consecutive year.